FAQ

There was an issue with Hotmail and Live.com users being unable to receive emails. We believe that this has now been resolved, but will continue monitoring the system status. For more information, please read this section.

Welcome to the new site. There have been some changes to do with how your subscription is managed, so we'll go through them now.

If after reading this document you still have questions, please contact us.

Payments

Payment processing is now handled through Stripe. They provide secure transactions and payments and keep your details safe. If you would like to read more about Stripe and security, please visit their website.

Membership

When you register for an account on our website, you are paying for one year's membership in advance. When it's almost time to renew your membership, we will send you an email and an on-site notifcation to let you know that your membership will be renewing.

Cancelling your membership

You have the option to cancel your membership at any time, and this will occur at the end of your current membership period. For example, if your membership is due for renewal in one month's time but you choose to cancel today, you will still be able to access our resources until your membership expires in one month's time.

To cancel your membership, log in to your account, then click "My Account" in the top menu, then "Settings".

On the left side, click on "Subscription", then "Cancel Subscription".

Cancel Subscription

If you have any questions, please contact us.

Updating your payment method

A valid payment method is required at the time of renewal. If your credit card expires, we won't be able to renew your membership and you may lose access to our resources.

To update your payment method, click "My Account" in the top menu, then "Settings".

On the left side, click on "Payment Method" then enter your details.

When you update your payment method, Stripe may put through a temporary hold of $1.00 in order to ensure that your payment method is valid. This will be refunded automatically after a few days.

Hotmail/Live.com users unable to receive email

On Monday 8th of May, 2017 users who were trying to reset their passwords via the website were not receiving emails.

This was due to the Hotmail mail servers incorrectly identifying the email delivery service that we were using as spam. To resolve this, we have temporarily moved to a different email delivery service.

We believe that this issue has now been resolved, but will continue monitoring the systems.

If you are still unable to receive your password reset email, please contact us.